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Chief People Operations Specialist
3 weeks ago
The primary objective of this HR position is to provide comprehensive support and guidance across various HR functions, including employee relations, employment law, recruitment, learning and development, and compensation and benefits.
This role requires a hands-on approach, working closely with senior stakeholders to influence people strategy, drive performance, deliver training programs, and manage ER cases.
You will play a key role in fostering a high-performance culture across an employee portfolio of circa 250 in contact centre operations and the client services department.
Responsibilities:- Deliver comprehensive HR support and guidance across Employee Relations, Employment Law, Recruitment, Learning & Development, and Compensation & Benefits
- Work closely with senior stakeholders to influence people strategy, drive performance, deliver workshops and induction training, and manage ER cases
- Build a high-performance culture across an employee portfolio of circa 250 in contact centre operations and the client services department
- 4-5 years of experience as a HR Business Partner or HR Manager, ideally from a corporate, white-collar background
- Experience in all aspects of HR, including employee relations, performance management, and training delivery
- Excellent interpersonal skills to build trust quickly and work collaboratively with stakeholders at all levels
- Confidence working both independently and as part of a team, with solid experience using HRIS systems and exposure to SME-sized businesses