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Dental Equipment Coordinator

3 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $90,000
About the Position

This is a hands-on, customer-centric role with diverse responsibilities. The ideal candidate will be responsible for managing service requests, coordinating technician schedules, and ensuring seamless communication with clients and internal stakeholders.

  • Manage incoming technical service calls and log cases in a CRM system
  • Coordinate appointments and schedules for technicians, including emergency and installation visits
  • Control inventory allocation, quotations, and service notifications
  • Assist with maintenance scheduling and equipment lending processes
  • Collaborate with the Sales and Service teams to coordinate complex projects
  • Monitor and manage email correspondence related to technical services
  • The administration of large-scale equipment orders from initial request to customer installation and final invoicing

As the primary point of contact, you will facilitate smooth operations and deliver exceptional customer experiences.