Technical Support Operations Manager
3 weeks ago
Job Summary:
We are seeking a skilled Technical Support Manager to oversee the daily operations of our EMEA technical support team. This role demands experience in managing technical support teams, driving change, and fostering a collaborative culture.
Key Responsibilities:
Operational Excellence
- Oversee daily operations of the EMEA technical support team, ensuring efficient and effective resolution of customer issues.
Change Leadership
- Drive continuous improvement initiatives and implement changes to enhance support processes and customer satisfaction.
People Development
- Mentor, coach, and develop team members to achieve their full potential and foster a collaborative, high-performing team culture.
Performance Coaching
- Provide regular feedback and coaching to team members to improve performance and achieve team goals.
Customer Communication
- Maintain a customer-centric approach, ensuring timely and high-quality support for all customer inquiries and technical issues, with a focus on clear and effective communication.
Escalation Management
- Handle complex and high-priority customer escalations, ensuring prompt and satisfactory resolution.
Cross-functional Collaboration
- Work closely with engineering, sales, and product management teams to address customer needs and provide feedback for product enhancements.
Performance Monitoring
- Track and analyze team performance metrics, identifying areas for improvement and implementing corrective actions as needed.
Requirements:
Experience:
- 3-5 years of experience in technical support management, preferably within the technology or cloud industry.
Operational Understanding
- Strong understanding of technical support operations, including incident management, problem resolution, and customer service best practices.
Change Advocate
- Proven ability to drive change and implement process improvements in a dynamic environment.
Leadership
- Exceptional people management skills, with a track record of developing and motivating teams.
Performance Coaching
- Demonstrated ability to coach for performance and provide constructive feedback.
Communication
- Excellent verbal and written communication skills, with a proven record of effective customer communication and soft skills.
Escalation Management
- Experience in managing and resolving customer escalations effectively.
Problem-Solving
- Strong analytical and problem-solving abilities, with a focus on delivering practical and efficient solutions.
Adaptability
- Ability to work effectively in a fast-paced environment, managing multiple priorities and adapting to changing demands.
Customer Orientation
- A deep commitment to providing outstanding customer service and building strong customer relationships.
Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.
-
Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Amazon Robotics Technical Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to our robotic systems.Key ResponsibilitiesDeep-dive analysis and mitigation of technical issues escalated by...
-
Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Amazon Robotics team. As a key member of our operations team, you will be responsible for troubleshooting and resolving technical issues that impact our robotic systems.Key ResponsibilitiesTroubleshoot complex technical issues using multiple data sources and...
-
Technical Support Specialist
1 month ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our Amazon Robotics Technical Support team as an Engineer. As a key member of our team, you will be responsible for deep-diving, analyzing, mitigating, or resolving technical issues escalated by various Amazon Robotics Facilities.Key ResponsibilitiesUtilize multiple data sources,...
-
Technical IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is a leading provider of Information & Communication Technology | Help Desk & IT Support solutions, and we are currently working with an exciting organization in Perth to fill a rewarding position for a Technical IT Support Specialist.The successful candidate will be responsible for providing Level 1 support to users over the phone, utilizing...
-
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team as an Engineer.Job DescriptionThe successful candidate will be responsible for:Deep-dive analysis and resolution of technical issues escalated by Amazon Robotics Facilities;Utilizing multiple data sources, dashboards, and logs to...
-
Technical Operations Manager
4 days ago
Melbourne, Victoria, Australia Fujitsu Full timeAbout FujitsuWe are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.Fujitsu constantly pushes itself to do better and strives to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their...
-
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking an experienced Technical Support Specialist to join our team at Amazon Support Services Pty Ltd - D05. The successful candidate will provide remote technical support via tickets, phone, and chat mediums to our customers worldwide.Key ResponsibilitiesDeep-dive, analyze, mitigate or resolve complex technical issues escalated by...
-
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAt Amazon Support Services Pty Ltd - D05, we are seeking a talented Technical Support Engineer to join our rapidly expanding Robotics Technical Support team as an Engineer. As a key member of our team, you will play a vital role in providing exceptional technical support and services to our customers.About the RoleThe ideal candidate will have experience...
-
Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team as an Engineer. As a key member of our global team, you will play a vital role in delivering exceptional customer service and support for our robotic systems.Key Responsibilities:Analyze and resolve technical issues escalated by...
-
Technical Support Operations Specialist
6 days ago
Melbourne, Victoria, Australia Zero Hash Full timeAbout Zero HashWe are a FinTech company that provides the complete technical infrastructure for financial institutions to send, receive, store, and convert fiat, crypto, and stablecoins.Our team is looking for a skilled Technical Support Operations Specialist to join our growing organization. The successful candidate will have experience in providing...
-
Technical Operations Manager
7 days ago
Melbourne, Victoria, Australia RMIT University Full timeJob SummaryWe are seeking a highly skilled Technical Services Coordinator to oversee the day-to-day operations of our technical facilities. The successful candidate will lead a team of technical officers, leveraging their specialized skills in technology, building trades and sustainability.About the RoleThis is a full-time, continuing position that offers a...
-
Technical IT Support Specialist
2 days ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced Technical IT Support Specialist to provide exceptional service to our clients. This exciting opportunity offers a competitive salary, ideal for individuals with a strong background in IT and excellent communication skills.The successful candidate will be responsible for delivering Level 1 support to users over the...
-
Operations Manager
19 hours ago
Melbourne, Victoria, Australia RMIT University Full timeJob DescriptionWe are seeking an experienced Operations Manager - Technical Services to lead our team of technical officers in providing expert technical support and services to staff, students, and partners.The successful candidate will oversee day-to-day operations to ensure technical facilities are developed, maintained, and operate to the highest...
-
Robotics Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout Amazon Support Services Pty Ltd - D05We are seeking a talented Robotics Technical Support Specialist to join our rapidly expanding team in Australia. As an integral part of our global 24/7 support coverage, you will be responsible for providing expert technical support via tickets, phone, and chat mediums.Your primary goal will be to troubleshoot and...
-
Senior Technical Operations Manager
4 weeks ago
Melbourne, Victoria, Australia Integrated Project Services Full timeJob SummaryWe are seeking a dedicated and experienced Senior Technical Operations Manager to join our team at Integrated Project Services. This role will provide leadership of technical CQV operations and be responsible for the operational activities of the group with regard to HR activities, Performance Development, and overall custody and care of assigned...
-
Technical Operations Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Brunel Full timeCompany OverviewA leading innovator in utility metering solutions, Brunel is committed to delivering cutting-edge technology and exceptional support to its customers.About the RoleWe are seeking a highly skilled Field Service Coordinator to provide critical support to our field operations team. As a key member of our team, you will play a vital role in...
-
Technical Squad Operations Manager
1 week ago
Melbourne, Victoria, Australia Fujitsu Full timeAbout FujitsuWe are a global organization with a strong set of values, respecting fairness and equality while promoting diversity, equity, and inclusion.Job DescriptionSquad Leader Role:As a Technical Squad Operations Manager at Fujitsu, you will lead the operational delivery of a squad of technical resources. Your key responsibilities include planning,...
-
Robotics Technical Support Manager
1 month ago
Melbourne, Victoria, Australia Amazon Commercial Services Pty Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Manager to lead our Robotics team in Melbourne, Australia. As a Technical Support Manager, you will be responsible for managing a team of technical support engineers, ensuring that they have the necessary skills and knowledge to provide excellent support to our customers.Key...
-
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAmazon Support Services Pty Ltd - D05 is seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in providing exceptional technical support and solutions to our customers.About the RoleThe ideal candidate will have experience troubleshooting and debugging systems, services, or platforms....
-
Technical Operations Specialist
2 weeks ago
Melbourne, Victoria, Australia Melbourne and Olympic Parks Full timeAbout Melbourne & Olympic ParkWe are an iconic, multi-venue precinct with a reputation for delivering world-class events and experiences.Job SummaryWe are seeking a Technical Operations Specialist to join our Building Services team on a casual basis. As a key member of the team, you will be responsible for managing technical services and general building...
