IT Support Specialist

3 weeks ago


Brisbane, Queensland, Australia L3Harris Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at L3Harris. As a key member of our IT department, you will be responsible for providing technical assistance and resolving incidents and service requests in a timely and efficient manner.

Key Responsibilities
  • Provide first-point contact for all IT-related issues and service requests via phone, email, MS Teams, or ServiceNow.
  • Handle Level 1 incidents and Level 2 issues, following ITIL practices.
  • Manage some Level 3 responsibilities, including advanced troubleshooting of specialized software.
  • Triage all tickets at your location and escalate unresolved or highly complex tickets to appropriate IT teams.
  • Manage service requests such as software installations, hardware deployments, and account provisioning.
  • Provide dedicated IT support to VIP executives, ensuring swift resolution of technical issues and excellent customer service.
  • Maintain and support meeting room equipment, including audio-visual systems, video conferencing tools, and collaborative technologies.
Requirements
  • Diploma in IT Networking (or equivalent qualification).
  • Thorough understanding of Windows End-User Platforms.
  • Fundamental knowledge of Microsoft Server Administration.
  • Basic familiarity with Networking Concepts.
  • Introductory knowledge of IT Monitoring Systems.
  • Strong written and verbal communication skills.
  • Australian Citizenship with the ability to obtain a Defence Security Clearance.
About Us

L3Harris Space and Airborne Systems Australia is a Brisbane-based subsidiary of L3Harris and part of our ICI Division. We provide design, manufacture, integration, and sustainment of advanced electronic warfare components and subsystems using cutting-edge wideband radio frequency and photonic technology.



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