Service Administrator

5 days ago

Sydney, New South Wales, Australia Carrier Full time

Unlock Your Potential with Carrier

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating solutions that matter for people and our planet. We're seeking a highly skilled Service Administrator to join our team and contribute to our mission.

About the Role

The Service Administrator plays a crucial role in providing comprehensive support to the Service Department, delivering exceptional customer service to external and internal clients. As the primary communication link between customers, on-site technicians, and the broader service team, the Service Administrator ensures efficient coordination, advanced scheduling, and smooth service operations administration.

Key Responsibilities

  • Manage the process of deliverable jobs from creation to completion stage using the ERP systems
  • Manage data entry of contracts – contract renewals, new contracts, warranty creations
  • Ensure costs and expenses are treated with restraint and in line with Company expectations and operating budgets
  • Managing process for vendor invoices and submitting to Accounts Payable for payment
  • Collaborate with Service Managers to plan and schedule day-to-day operations of Technicians, ensuring timely service delivery as per contractual commitments
  • Utilise the Service ERP system to manage service jobs, including breakdown service repairs, agreement maintenance, projects and quoted work, from creation to completion
  • Act as the primary point of contact for Technicians, promptly addressing their issues and coordinating resolutions with the Service Manager, including vehicle, tool, equipment, and parts requirements

Requirements

  • Previous experience in an administration or coordination role
  • Experience using SAP database is essential
  • Ability to multi-task and prioritise tasks according to business priorities
  • Intermediate computer skills and high level of attention to detail
  • Exceptional verbal and written communication skills
  • Possess a solution-based mentality and the ability to be adaptable in a fast-paced high pressure environment
  • Exposure to the Building / Construction or Service industry will be highly regarded
  • Previous experience using MYOB and Salesforce would also be an advantage

Benefits

  • Attractive salary package + Full time opportunity
  • Excellent job stability + Ongoing training and development opportunities
  • Inclusive work environment + Supportive management team

Apply Now

Don't miss this opportunity to join Carrier and take your career to the next level. Apply now and become a part of our team.

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