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Digital Mortgage Expert
2 weeks ago
As a Digital Home Lending Specialist, you play a pivotal role in shaping the future of lending. You will be part of a dynamic team that supports customers throughout their home loan application process online.
This is an excellent opportunity for experienced lenders to leverage their expertise alongside automation and smart technology, providing seamless support to customers.
Key Responsibilities:
- Support customers with digitally initiated applications, addressing queries or concerns promptly and effectively.
- Identify customer financial goals and offer tailored support, referring them to relevant digital offerings or departments when necessary.
- Refer complex cases to specialists within the organization.
- Capture customer feedback using tools and take corrective action to address service breaks, driving continuous improvement.
Your Capabilities:
- Flexibility to adapt to changing shift times to meet customer demand across a 7-day service model.
- Proven experience in home lending.
- A willingness to adopt new technologies in an ever-evolving digital environment.
- Demonstrated empathy toward customers, with the ability to interact with a diverse range of individuals.
- Excellent organizational skills and time management abilities.
- Bachelor's degree in a related field such as finance, business administration, or economics.
- Prior experience in mortgage lending, preferably in a customer-facing role.
Why This Role?
This position offers a unique blend of challenge and opportunity. As a Digital Home Lending Specialist, you will be at the forefront of innovation, working with cutting-edge technology to deliver exceptional customer experiences.
You will have the chance to develop your skills and knowledge, staying up-to-date with industry trends and best practices. Our organization values employee growth and recognizes individual contributions.
In this role, you will enjoy a collaborative work environment, flexible working arrangements, and opportunities for professional development.
