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Executive Banking Director

2 weeks ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

As a Senior Business Development Manager at Australia and New Zealand Banking Group Limited, you will play a crucial role in helping to proactively manage and grow a portfolio of customers through client acquisition, cross-sell, referrals, and ongoing relationship management.

About the Role

The role is to build customer engagement with existing small business customers primarily within your area and provide tailored solutions and recommendations to support business growth and development. You will be responsible for participating in high volume inbound and structured leads-based outbound calling, providing high quality customer service to a wide and diverse range of customers in a team-based managed portfolio.

You will also be responsible for retaining and growing existing customers, understanding customer ambitions and helping them realise their business growth and development goals, contributing to a high performing team culture and environment based on high collaboration and rapid customer solutioning.

  1. Credit Assessment and Management: Assessing, advising, monitoring, and/or approving a customer's credit worthiness, credit risk, and suitable credit structuring options based on internal credit policies, guidelines, scoring models, and/or applying judgement based on prior experience and knowledge.

You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Key Responsibilities
  • Participating in high volume inbound and structured leads-based outbound calling
  • Providing high quality customer service to a wide and diverse range of customers in a team-based managed portfolio
  • Retailing and growing existing customers
  • Understanding customer ambitions and helping them realise their business growth and development goals

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve.