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Restaurant Operations Manager

2 months ago


Waurn Ponds, Victoria, Australia Mad Mex Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Mad Mex Waurn Ponds. As a key member of our management team, you will be responsible for leading and managing the day-to-day operations of the restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality and safety.

Key Responsibilities
  • Leadership and Management: Lead and manage a team of staff, providing guidance, support, and development opportunities to ensure that they are equipped to deliver excellent customer service and meet the needs of our customers.
  • Operational Management: Oversee the day-to-day operations of the restaurant, including managing stock, inventory, and supplies, ensuring that we maintain high standards of quality and safety.
  • Customer Service: Ensure that our customers receive exceptional service, responding to their needs and concerns in a timely and professional manner.
  • Financial Management: Manage the financial aspects of the restaurant, including budgeting, forecasting, and financial reporting.
  • Compliance and Risk Management: Ensure that the restaurant complies with all relevant laws, regulations, and company policies, identifying and mitigating any risks that may impact the business.
Requirements
  • Leadership and Management Experience: Proven experience in leading and managing a team, with a strong track record of developing and motivating staff.
  • Operational Management Skills: Strong operational management skills, with experience in managing stock, inventory, and supplies.
  • Customer Service Skills: Excellent customer service skills, with the ability to respond to customer needs and concerns in a timely and professional manner.
  • Financial Management Skills: Strong financial management skills, with experience in budgeting, forecasting, and financial reporting.
  • Compliance and Risk Management: Strong understanding of compliance and risk management principles, with experience in identifying and mitigating risks.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including a generous bonus scheme.
  • Opportunities for Career Development: Opportunities for career development and advancement, with a strong focus on employee growth and development.
  • Collaborative and Supportive Team Environment: A collaborative and supportive team environment, with a strong focus on teamwork and communication.