Banking and Financial Advisor
4 days ago
We are Australia's third-largest bank by market share, with a history spanning over 180 years. Our mission is to help Australians achieve their financial goals through a range of innovative products and services. We pride ourselves on being a values-driven organisation, committed to creating a workplace where everyone feels valued, respected and empowered to make a difference.
Job Description
This exciting opportunity exists for a Business Banking Representative to join our team, working as a S&S Banking Consultant. As part of this role, you will be responsible for delivering high quality customer experience and providing timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels. You will also support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
About the Role
You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. You will work closely with colleagues to ensure seamless execution of sales and service activities, meeting or exceeding sales targets and ensuring customer satisfaction and first call resolution.
Key Responsibilities
- Deliver high quality customer experience.
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
- Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
- Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes.
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