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IT Support Specialist

3 weeks ago

Canberra, ACT, Australia beBeeSupport Full time $80,000 - $100,000
IT Support Specialist

As a key member of our support team, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and effective assistance to end-users, ensuring they receive the help they need to resolve their issues.

Responsibilities
  • Respond to support requests by providing information to enable problem resolution and promptly refer unresolved calls as appropriate.
  • Ensure that accurate and comprehensive documentation is available for those providing or receiving support.
  • Understand and apply knowledge of general features and capabilities of various hardware and software products.
  • Research and explain product features and organisational policies to stakeholders.
  • Build and sustain effective working relationships with team members and actively participate in collaborative activities.
  • Tailor personal communication strengths and select appropriate mediums for conveying information and negotiating through situations.
  • Resolve problems using expertise in analysis, diagnosis and evaluation, taking the initiative to identify alternative courses of action.
  • Design solutions to issues impacting on the achievement of desired outcomes.
  • Incident triage and response.
  • Communicate service and degradation issues to customers applying a range of customer service skills.
Requirements

To succeed in this role, you will require excellent communication and interpersonal skills, along with a strong ability to work independently and as part of a team. You should also have a solid understanding of IT systems and software applications, as well as the ability to learn new technologies quickly.

A willingness to take ownership of your work and strive for continuous improvement is essential. In return, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

About Us

We are committed to delivering high-quality services that meet the evolving needs of our customers. Our team is passionate about innovation and collaboration, and we are always looking for talented individuals who share our values.