Melbourne Airport Cargo Operations Role

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $70,000
Cargo Clerical Staff Job Opportunity

We are seeking a highly motivated and dedicated individual to fill the role of Cargo Clerical Staff in Melbourne Airport. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring smooth operations, and meeting our Service Level Agreements (SLA's).

Key Responsibilities:

  • Answering and responding to majority telephone inquiries.
  • Monitoring and addressing customer service emails.
  • Phoning shipments out to Agents/Consignees/Personal Effects.
  • Liaising with Warehouse staff on Bond Checks and monitoring them.
  • Tracking and tracing cargo movements.
  • Investigating missing or found cargo.
  • Assisting with Quarantine Inspections/Destructions/Seizures and Abandon Shipments.
  • Setting up rotations.
  • Training future Customer Service Staff.

Import-Related Functions:

  • Processing customer collections.
  • ULD documentation processing.
  • Completion of UCR.
  • Maintaining security compliance.
  • Able to learn and use Hermes system.
  • Processing empty ULD returns.
  • Able to understand ABF & DAFF regulations.
  • Phone outs for Personal Effect collection.
  • Processing Interline Trucking requests and adhering to procedures.
  • Compliance to Airline requirements.
  • Processing Domestic cargo transfers.
  • Processing Pharma shipments and documentation compliance.

Export-Related Functions:

  • Able to learn and understand security compliance – EACE.
  • Processing export cargo deliveries.
  • Compliance to Airline requirements & documentation.
  • ULD documentation processing.
  • Able to accept dangerous goods.
  • Able to accept Pharma shipments & documentation compliance.
  • RACA Compliance.
  • Data capturing of airwaybills in line with IATA regulations.
  • Hermes compliance and understanding.

Additional Duties:

  • Front counter customer service (imports).
  • Assisting front counter on busy days.
  • Completing Import VCT's.
  • Processing payments of invoices for non-account holders.
  • Other duties as required.

Requirements:

  • Current VIC Driver's License.
  • Previous experience in an Operational environment where SOP's were in place.
  • Intermediate computer skills.
  • Excellent communication skills – Verbal and Written.
  • High level of customer service skills.
  • Understands the importance of meeting Service Level Agreements (SLA's).
  • Excellent team player with a positive/can-do attitude.
  • Works in a Safe Manner at all times.
  • Reliable, trustworthy and able to work independently.

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