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Field Service Associate Manager

2 months ago

Melbourne, Victoria, Australia Stryker Australia Pty Ltd Full time
Lead a Team of Field Service Engineers

As a Field Service Associate Manager at Stryker Australia Pty Ltd, you will be responsible for leading a team of dedicated field service engineers across multiple states in Australia. Your leadership will be crucial in driving their success, ensuring efficient operations, and fostering a culture of excellence.

Key Responsibilities:
  • Directly supervise frontline field service employees, providing mentoring, support, and training to deliver the long-term strategy.
  • Engage, coach, and develop the group to ensure a high level of technical competency and ability to create a great customer experience.
  • Support and hold the team accountable, driving development and culture.
  • Set performance targets, monitor progress, and provide feedback to technicians.
  • Manage resources for adequate coverage and customer needs.
  • Maintain quality standards and documentation of service activities for internal and external reference.
Requirements:
  • People leadership experience managing remote field-based teams to success.
  • Excellent communicator, with strong facilitation and conflict resolution skills.
  • Ability to handle tight deadlines and competing priorities.
  • Ability to build strong trusted relationships with stakeholders.
  • Accountability for business results.
  • Ability to effectively drive business objectives through leadership and management of people.
  • Ability to achieve efficiencies and drive systematic improvement processes.
Culture & Benefits:

At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners. This is a genuine opportunity for an ambitious and customer-focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

Some of our benefits include:

  • Multiple financial benefits including healthcare, financial wellbeing, and insurance benefits.
  • Ongoing training and opportunities for career progression.
  • Paid parental leave schemes.
  • Volunteer days.
  • Being part of one of the world's largest and most recognizable brands.
  • Excellent team culture – we have fun whilst we work.
  • A leader who will support and guide you throughout your career.
  • Access to employee benefits.
  • Access to our career and self-development program from day one.
  • Work with like-minded individuals who are driven by exceeding targets and improving patient outcomes.