Insurance Dispute Resolution Professional

5 days ago


Sydney, New South Wales, Australia IAG Full time
About the Role

We are seeking a highly skilled Insurance Dispute Resolution Specialist to join our team.

Job Description

The successful candidate will be responsible for managing disputes that arise from unresolved complaints, utilising their high-level dispute resolution capability and sense of fairness. They will deliver a world-class alternative dispute resolution experience to customers and partners.

Key Responsibilities
  • Resolve internal & external disputes ranging from simple to complex in line with industry regulations and guidelines.
  • Utilise superior stakeholder skills to build strong relationships with customers and partners.
Requirements
  • Proven experience in Dispute Resolution and Complaint Management in a general insurance or legal environment.
  • Previous exposure to the AFCA complaints process.
  • A strong customer focus, with the ability to show empathy and patience.
  • Effective decision making and time management skills with the ability to work unsupervised and under pressure.
  • Strong written and verbal communication skills, including advanced negotiation skills.
  • Resilience and a positive mindset.
What We Offer
  • An estimated annual salary of $AUD90,000 - $120,000, commensurate with experience.
  • A flexible work arrangement, including a mix of work from home and office-based work.
About Us

IAG is the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum. We're a purpose-led organisation dedicated to making your world a safer place. Our brands include CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance, among others. At IAG, you'll have the opportunity to grow your career, develop your skills, and make a real difference in the lives of our customers and communities.



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