Workshop Operations Specialist
1 week ago
About the Role:
We are seeking an experienced Workshop Service Coordinator to join our team. As a key member of our workshop operations, you will be responsible for managing customer engagement and data entry.
Key Responsibilities:
- Maintain and build relationships with existing key accounts
- Communicate and manage customer expectations regarding workshop bookings and scheduling
- Attend to customer payments when required
- Data entry involving timecards, service information, and invoicing as well as varied tasks from the accounts department
- Controlling vehicle condition reports while liaising with customers on pick up/drop off
- Upkeep of workshop documents including service, quality assurance, and consumables
Requirements:
- Proven administration and customer service experience
- Experience with workshop operations
- Good understanding of and relevant experience in the transport industry - transport hydraulics and/or braking will be highly regarded
- Ability to show initiative, solve problems, and make decisions
- Ability to work autonomously in a fast-paced environment
- Well-developed verbal and written communication skills
- Effective time management skills
- Competent with Microsoft applications including Outlook, Word, and Excel
- Ability to work effectively with a wide range of individuals
What's On Offer:
- A competitive salary package
- Access to employee benefits account including discounts on groceries, electronics, and more
- Access to Employee Assistance Program
- Access to an annual Health and Wellbeing reimbursement program
- Paid permanent full-time position working Monday to Friday
- Company uniform
- Genuine opportunity to grow and develop your career
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