Retail Banking Associate

5 days ago


Newcastle, New South Wales, Australia Commonwealth Bank Full time

We are looking for a talented customer service professional to join our team as a Customer Banking Specialist Relief in our Hamilton branch.

The successful candidate will be responsible for supporting customers with their banking needs, including Home Loans, Business Banking & Financial Advice.

About the Role

The Retail Banking Services (RBS) team has been serving our local communities for over 100 years, with market-leading products, services, and technology.

As the public face of CommBank, we deliver a seamless banking experience to over 10 million personal and small business customers.

The ideal candidate will have excellent communication skills, the ability to articulate financial terms, and a genuine interest in building a career with CommBank.

Key Responsibilities
  • Deliver exceptional customer service, ideally in Financial Services, Retail or Hospitality.
  • Support customers with enquiries, maintenance on accounts, and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
  • Problem solve & provide effective solutions while championing our processes, procedures, & drive our risk-adverse culture.


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