Sales and Customer Experience Director

2 days ago


Gold Coast, Queensland, Australia The Sleeping Giant Full time

In this exciting role as Sales and Customer Experience Director, you'll have the opportunity to shape the future of The Sleeping Giant. Our goal is to create a shopping experience that leaves a lasting impression on our customers.

About the Role

As a key member of our leadership team, you'll be responsible for driving sales growth, delivering exceptional customer service, and ensuring seamless store operations. Your expertise will help us stay ahead of the competition and maintain our reputation for quality and style.

Main Responsibilities:

  1. Sales Strategy: Develop and implement effective sales strategies to drive growth and exceed targets.
  2. Customer Experience: Ensure exceptional customer service, providing solutions to meet their needs and exceed their expectations.
  3. Store Operations: Oversee daily operations, managing inventory and ensuring efficient store processes.
  4. Team Development: Train and develop your team, fostering a positive and high-performing store culture.

Requirements

  • Leadership Experience: Proven leadership skills, with a track record of driving sales growth and delivering exceptional customer experiences.
  • Retail Expertise: Strong retail experience, preferably in furniture or a related industry.
  • Sales-Driven: Achieved sales targets consistently, with a passion for driving business growth.
  • Customer-Focused: Demonstrated ability to provide exceptional customer service, with a focus on building strong relationships.
  • Strategic Thinker: Ability to analyze data and make informed decisions to drive business success.


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