Strategic Operations Manager for HVAC Division

3 weeks ago


Sydney, New South Wales, Australia Carrier Full time
About Us

Carrier Global Corporation is a global leader in intelligent climate and energy solutions. Our commitment to creating solutions that matter for people and our planet drives us forward.

Job Summary

We are seeking an experienced Strategic Operations Manager to oversee all aspects of operations for our HVAC division in NSW, ACT, QLD, NT, and PNG. As a key member of our leadership team, you will be responsible for labour management, productivity, customer satisfaction, and safety. You will also represent the company in regulatory matters and drive operational procedures and systems improvements.

About the Role
  • Oversee day-to-day operations to ensure smooth and efficient delivery of services
  • Optimize labour and resources to meet operational demands effectively
  • Address escalated complaints and quality issues promptly to maintain service excellence
  • Take ownership of revenue, gross margin, overheads, and base profit budgets
  • Implement strategic financial management practices to enhance profitability and productivity
Key Responsibilities
  1. Drive Net Promoter Score (NPS) by cultivating strong client relationships
  2. Foster customer loyalty and satisfaction through exceptional service delivery
  3. Ensure 100% compliance with preventative maintenance obligations and relevant legislation
  4. Encourage collaboration and teamwork to enhance productivity and morale
  5. Collaborate with stakeholders to drive growth strategies and expansion opportunities
Requirements

We are looking for a self-motivated individual who is forward thinking, professional, and has the ability to lead and drive success within the business. As a minimum, you must have:

  • A high level of communication skills (oral and written)
  • Exceptional negotiation, communication, and relationship-building skills
  • Experience with HVAC systems and comprehensive knowledge of HVAC systems and components
  • Strategic thinker with a solutions-oriented approach
  • Strong financial acumen and budget management skills
Estimated Salary Range

$AUD 120,000 - $160,000 per annum, depending on experience

Benefits
  • Attractive salary package
  • Global Impact: Work for a renowned global brand, gaining valuable exposure
  • Mobile phone, laptop, and car allowance
  • Employment stability and progression opportunities
  • Training and development opportunities within a global industry leader


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