Technical Solutions Specialist

1 week ago


Perth, Western Australia Cisco Full time
About the Role

We are seeking a highly skilled Technical Solutions Specialist to join our team at Cisco. As a key member of our Customer Experience (CX) team, you will play a critical role in helping our customers successfully adopt and use our technologies.

Key Responsibilities
  • Drive software utilization and value realization, leading to customer renewals and business growth.
  • Proactively handle renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
  • Build strong relationships with customers and partners to understand their challenges and objectives, and collaborate with Sales, Delivery, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
  • Offer expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Requirements
  • 7+ years of experience in the technology industry.
  • Advanced understanding of IT/Infrastructure & Software lifecycles.
  • Direct experience driving continuous software value through use-case driven engagements with customers.
  • Proven experience in a related function with direct customer advocacy and engagement in post-sales or professional services functions.
  • Confirmed ability engaging in large Enterprise and Public Sector organisations, both IT and business functions mapping their desired outcomes to technology capability.
  • Experience working with planning, implementation, and operations teams to improve user and admin experience.
  • Good understanding of financial metrics such as AOV, ARR, and subscription revenues.
What We Offer

In this role, you will have the opportunity to work with a diverse range of Customer Experience resources, including Customer Success Specialists, Renewals teams, and Partners. You will partner with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth and leverage the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers.

Salary Information

The estimated salary for this role is around $120,000 - $180,000 per annum, depending on location and experience.

About Us

Cisco is reshaping its CX Operating Model to deliver more personalized, proactive, and predictive interactions. We're looking for talented individuals like you to help us create a seamless customer experience and maximize the value of our customers' technology investments.



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