Assistant Director, Quality Assurance for Complaints
2 days ago
**Complaints Management Role**
The Assistant Director, Complaints Management Coordination plays a key role in ensuring that complaints are managed effectively at Comcare (Australian Government). The role involves leading the triage and coordination of responses to complex, multi-faceted complaints.
The successful candidate will have demonstrated experience leading complaint or dispute resolution functions or teams and a strong understanding of best practice in complaints management or dispute resolution.
Key Responsibilities:
- Liaise with stakeholders to develop an enterprise-wide quality assurance framework for complaint management.
- Prepare reporting on complaints for senior executives and assist with the preparation of other complaint-related reports as required.
Required Skills and Qualifications:
- Demonstrated experience leading complaint or dispute resolution functions or teams.
- Demonstrated understanding of best practice in complaints management or dispute resolution.
**Eligibility and Conditions of Employment:**
- Character clearance (Australian Criminal History Check).
- Employee Health Declaration.
- Six months probationary period for new engagements.
- Ability to obtain and maintain a Baseline Security Clearance.
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Canberra, ACT, Australia Comcare (Australian Government) Full time**Our Team**We are seeking a highly skilled and experienced individual to join our Complaints Management Coordination team at Comcare (Australian Government). The team oversees and coordinates the implementation of comprehensive complaints management review recommendations.The Assistant Director, Complaints Management Coordination will lead the triage and...
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Canberra, ACT, Australia Comcare (Australian Government) Full time**Quality Assurance Framework**The Assistant Director, Complaints Management Coordination will play a crucial role in developing and implementing an enterprise-wide quality assurance framework for complaint management at Comcare (Australian Government).The successful candidate will have demonstrated experience leading complaint or dispute resolution...
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Canberra, ACT, Australia Comcare (Australian Government) Full time**About Us**We are Comcare (Australian Government), a leading organisation in complaints management. Our team is responsible for establishing and leading a coordinated complaints management model.The Assistant Director, Complaints Management Coordination plays a crucial role in implementing the complaints management review recommendations. The role involves...
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