
Care Coordinator
6 hours ago
Job Description
">At Australian Unity, we're reimagining how care is delivered in our local communities - placing customers at the center of everything we do. As part of our Health Concierge – Scheduling Team, you'll play a vital role in helping customers live independently at home by coordinating safe, timely and reliable care.
">About the Role
">In this fast-paced environment, you'll manage care worker schedules, respond to service changes and ensure the seamless delivery of in-home support. Your work directly contributes to better health outcomes and empowers customers to lead vibrant, fulfilling lives.
">Key Responsibilities
">- Coordinate and maintain efficient rosters to match Care Workers with customer needs, managing daily changes, leave and service reassignments.
- Provide timely, professional support to customers and care teams, including handling inbound queries and service changes across phone and email.
- Work collaboratively with local teams to forecast staffing needs, support recruitment planning and ensure coverage for new customer onboarding.
- Manage third-party service bookings, onboarding of new providers and resolution of service-related issues.
- Ensure accurate data entry and compliance with systems and processes related to rostering, payroll, training and documentation.
Required Skills and Qualifications
">We're looking for someone with scheduling or rostering experience in a high-volume environment. If you have strong admin or receptionist experience, we'd love to hear from you too.
">You'll need:
">- Strong communication skills - professional, clear and empathetic.
- Proven ability to prioritise, manage competing deadlines and stay calm under pressure.
- A team player who builds strong relationships and takes initiative to resolve issues.
- Comfortable adapting to change and navigating shifting priorities with ease.
- Confident using MS Office - exposure to online rostering tools is a plus.
Benefits
">We offer a range of benefits to support your well-being and career development:
">- Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
- Hybrid Work - one WFH day per fortnight
- Career development with full access to LinkedIn Learning & internal opportunities
- Staff discounts across our insurance products as well as our travel and retail partners
- Fitness Passport - discounted access to 1,500+ gyms & facilities
- Novated Car Leasing options through our partners Maxxia or Flair Cars
- 14 weeks paid Parental Leave
How to Apply
">We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.
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