Underwriting Support Specialist

2 weeks ago

Docklands, Victoria, Australia Link Group Full time

Job Summary


As an Underwriting Administrator with Link Group, you will play a critical role in ensuring the accurate and timely processing of member transactions. This position is a 6-month fixed-term contract, offering a unique opportunity to join our team and contribute to our mission.


Key Responsibilities



  • Provide exceptional service to funds, members, and key stakeholders, meeting strict service and quality standards.
  • Complete daily processing within required service standards, ensuring efficiency and productivity.
  • Monitor and maintain high-quality standards, achieving at least 98% quality of work across all aspects of the role.
  • Process and complete various administrative tasks, including underwriting acceptances, declines, applications, and correspondence.
  • Proactively follow up with members to obtain underwriting documentation, ensuring seamless processing.
  • Update insurance details in relevant systems, maintaining accurate records.
  • Collaborate with insurers and third parties to finalize additional insurance coverage, as requested by members.
  • Ensure compliance with all legislative, financial, and fund-specific procedures, minimizing risk to the business.
  • Conduct quality reviews to minimize rework and maintain high-quality standards.
  • Complete all member transactions across funds as required, meeting service standards.
  • Participate in pre- and post-system enhancements, as needed, to improve processes.
  • Communicate effectively with internal and external stakeholders to resolve enquiries and provide excellent customer service.
  • Actively participate as a team member, providing support to other areas of the business as required.
  • Comply with all company policies, values, and procedures, contributing to a positive and productive work environment.
  • Suggest and identify improvements to increase efficiency and quality standards across the business.

Requirements



  • Comprehensive knowledge of superannuation legislation and administrative procedures, with a minimum of 3 years' experience.
  • Accuracy and attention to detail, ensuring high-quality work.
  • Sound understanding of financial information, with excellent investigative and problem-solving skills.
  • Excellent communication and organisational skills, with the ability to think laterally.
  • Experience in the financial services industry, with a good understanding of relevant superannuation legislation and industry knowledge.
  • Desirable: RG146/ASFA qualification or relevant superannuation experience.

About Link Group


Link Group is a leading provider of services to the financial services industry, with a focus on delivering high-quality solutions and exceptional customer service. We are committed to creating a positive and inclusive work environment, where our employees can grow and thrive.

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