Corporate Training and Development Specialist

1 week ago


Mount Waverley, Victoria, Australia Techtronic Industries Full time

As a world-class leader in quality consumer and professional products, Techtronic Industries (TTI) is committed to delivering exciting new products that enhance customer satisfaction and productivity. We are dedicated to ensuring our people have a great experience at TTI, so we offer a competitive remuneration package, modern office/workshop with onsite parking, all the tools of trade provided, exposure to world-class technologies, and generous discounts on company products for multiple brands.

We are seeking an experienced Corporate Training and Development Specialist to join our team in Australia. The successful candidate will be responsible for facilitating training to customer service teams through blended learning solutions, identifying training opportunities by conducting training needs analysis, collaborating with key leaders across Customer Service, and developing training materials to support learning.

The ideal candidate will possess both a professional and nurturing disposition, strong stakeholder management and cross-functional collaboration skills, and demonstrated participation in project environments/projects. They will also have experience in conducting needs analysis aligned to business requirements, ability to work autonomously and within a team environment, and 3+ years in a learning and development role.

This role offers a challenging and rewarding opportunity to make a significant impact on the success of our customer-facing teams. You will have the chance to work with a talented team, develop your skills and knowledge, and contribute to the growth and development of our organization.

Key responsibilities include:

  • Facilitating training to customer service teams through blended learning solutions
  • Identifying training opportunities by conducting training needs analysis, collaborating with key leaders across Customer Service, and developing training materials to support learning
  • Developing and maintaining training schedules for Service Solutions areas that reduce identified skills gaps
  • Collaborating with relevant training roles across TTI to deliver training to multiple audiences
  • Evaluating the effectiveness of training to make continuous improvement

In return, we offer a highly competitive salary package, estimated at AU$85,000 - AU$105,000 per annum, depending on experience. This includes access to LinkedIn Learning and professional development programs, paid parental leave, employee assistance program, generous discounts on company products, recognition programs, and social events to celebrate our team's achievements.



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