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IT Support Specialist

2 months ago

Kingston, Australia Trucell Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Trucell. As a Field and Support Desk Technician, you will be responsible for providing technical support to our clients and ensuring the delivery of high-quality services.

Key Responsibilities
  • Technical Support: Provide technical assistance to clients via phone, email, or on-site visits, resolving issues related to hardware, software, and network configurations.
  • Field Service: Attend to jobs locally, ensuring timely and efficient service delivery to our clients.
  • Collaboration: Work closely with our technical team to provide and receive support for various tasks and requests.
  • Documentation: Develop and maintain ICT documentation, including knowledgebase articles and work instructions.
Requirements
  • Experience: Minimum 1 year of IT experience, preferably in a helpdesk or field service role.
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not mandatory.
  • Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are highly desirable.
  • Technical Skills: Strong proficiency in configuring, installing, monitoring, supporting, and managing ICT environments, including network configuration and troubleshooting, cloud services, and virtualisation technologies.
  • Soft Skills: Excellent customer service, organisational, and communication skills, with the ability to work independently and in a team environment.
Additional Requirements
  • ITSM Processes: Experience with IT service management processes and tools.
  • Help Desk and Remote Support Tools: Familiarity with help desk and remote support tools.
What We Offer
  • Easy-Going Environment: A relaxed and enjoyable work environment.
  • Ongoing Training: Opportunities for ongoing training and professional development.