Data Analyst

4 weeks ago


Melbourne, Victoria, Australia ANZ Full time
About Us

At ANZ, we're harnessing the power of technology and data to drive innovation and improve the financial wellbeing of our customers.

About the Role

We're seeking a skilled Data Analyst to join our Personalisation tribe, where you'll play a key role in enhancing customer engagement by delivering targeted messages at the right time and through the right channels. Your expertise will help us identify opportunities to improve and personalise customer experiences, particularly in areas such as scam and fraud prevention.

As a Data Analyst, you'll work closely with our journey experts to answer questions using data analysis, opportunity sizing, and high-level impact analysis. You'll also develop customer segmentation and profiling to inform marketing, personalisation, and content strategies.

Key responsibilities include:

  • Assisting journey experts to identify opportunities using data analysis
  • Opportunity sizing and high-level impact analysis to inform prioritisation
  • Customer segmentation and profiling to inform marketing and personalisation strategies
  • Understanding and measuring customer journeys and conversion funnels to identify points of friction and opportunities for improvement
  • Collaborating with the Predictive Analytics & Activation team to workshop potential solutions and reporting for each initiative
  • Supporting and developing ad-hoc analyses and reporting solutions to measure initiative value

To succeed in this role, you'll bring a strong analytical mindset, experience with data manipulation and presentation tools (SQL, Teradata, Python, Excel), and a keen eye for detail. You'll also have excellent communication skills, with the ability to present complex analysis insights to non-technical stakeholders.

We're looking for a team player with a coaching mindset, who can bring people on a journey and help them grow. If you have a passion for data analysis and a desire to make a meaningful impact, we'd love to hear from you.


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