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Digital Media Leader

2 weeks ago

Sydney, New South Wales, Australia Spotify Full time
Job Overview
Achieve success as a Digital Media Leader at Spotify in our Sydney office, where you'll drive growth and customer satisfaction for our ANZ Ads business.

About Us
At Spotify, we're passionate about music and podcasting. We believe that everyone deserves the opportunity to live off their art and enjoy their favorite creators. Our mission is to unlock human creativity by giving artists a platform to share their work with the world.

Your Role
You'll oversee a team of Customer Success Managers, responsible for ensuring our clients receive exceptional service and support. Your expertise in digital media, account planning, and strategic planning will be invaluable in driving revenue growth and developing long-term consultative solutions for our clients.

Key Responsibilities
  • Collaborate with the Regional Head of Customer Success Management, APAC, to develop and implement strategies that meet client needs and expectations.
  • Work closely with Sales Directors to create and execute plans for world-class customer service, driving revenue growth for top brands and agencies.
  • Directly manage a team of Customer Success Managers, providing guidance and coaching to ensure they have the tools and support needed to succeed.
  • Partner with internal teams to identify and address client requests, escalating issues as necessary.

Requirements
We're looking for someone with 10+ years of Digital Advertising Customer Success Management experience and 5+ years of management experience. You should have a strong understanding of the advertising landscape, expertise in account planning and strategic planning, and experience working in self-service or automated planning and buying tools.

Benefits
As a member of our team, you'll enjoy a dynamic and fast-paced work environment, flexible work arrangements, and opportunities for professional growth and development. We're committed to diversity, equity, and inclusion, and we strive to create a workplace culture that's welcoming and supportive of all employees.