Diagnostic Support Specialist

6 days ago


City of Monash, Australia Mazda Australia Pty Ltd Full time

Role Overview:

We are seeking an Automotive Master Technician to join our team as a Technical Support Specialist.

In this role, you will provide expert technical advice and support to Dealerships across our network, helping them to resolve complex issues and improve customer satisfaction.

You will be responsible for troubleshooting and diagnosing vehicle problems, providing guidance on repair procedures, and collaborating with other teams to ensure seamless communication and effective problem-solving.

This is an excellent opportunity to leverage your technical expertise and experience to make a real impact on our customers' experiences.

Key Responsibilities:

  • Provide technical support and guidance to Dealerships across our network.
  • Troubleshoot and diagnose complex vehicle problems.
  • Collaborate with other teams to ensure seamless communication and effective problem-solving.

Requirements:

  • 6+ years post-apprenticeship experience with a Master Technician certification.
  • Expertise in vehicle diagnostics, vehicle repairs, symptom analysis, and root cause identification.
  • Proven skills in technical support, customer service, and problem-solving.


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