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State Operations Manager

2 months ago

Brisbane, Queensland, Australia Total Focus Group Full time
About the Role

We are seeking a highly skilled State Operations Manager to join our team at Total Focus Group. As a key member of our leadership team, you will be responsible for driving operational excellence and success across our state-level operations.

Key Responsibilities
  • Operational Leadership: Take charge of day-to-day state-wide operations, ensuring everything runs smoothly and in line with company policies and standards.
  • Process Optimization: Work closely with department heads to streamline processes, boost efficiency, and achieve operational excellence.
  • Performance Monitoring: Monitor key performance indicators (KPIs) and deliver insightful reports to senior management, highlighting successes and areas for improvement.
  • Stakeholder Engagement: Build and nurture relationships with key stakeholders, including employees, clients, suppliers, and local authorities, to enhance our company's reputation and growth within the state.
  • Brand Representation: Represent the company at various forums and events, acting as an ambassador for our brand and values.
  • Team Leadership: Lead, mentor, and inspire your team, fostering a culture of collaboration, continuous improvement, and customer-centricity.
  • Performance Development: Conduct regular performance reviews, providing feedback and identifying opportunities for growth to help your team succeed.
  • Customer Focus: Champion a proactive approach to customer service, addressing concerns swiftly and enhancing overall satisfaction.
  • Operational Management: Manage operational challenges as they arise, resolving disputes efficiently and maintaining a strong team commitment.
  • Compliance and Quality: Conduct regular site inspections to ensure compliance with company standards, safety regulations, and contractual obligations.
  • Staff Management: Ensure all staff and contractors meet or exceed expected performance standards and responsibilities.
Requirements
  • Proven Experience: Proven experience in operations management with a demonstrated ability to drive results and optimize processes.
  • Leadership Qualities: Strong leadership qualities with a passion for mentoring and developing teams.
  • Communication Skills: Excellent communication, negotiation, and problem-solving skills.
  • Strategic Thinking: Strategic thinker who is also hands-on and ready to take initiative.
  • Time Management: Exceptional time management and prioritization abilities, especially when juggling multiple priorities.
What We Offer
  • Competitive Salary: Competitive salary with performance-based bonuses that reward your achievements.
  • Career Advancement: A clear path for career advancement within our growing organization.
  • Dynamic Team Environment: A supportive, dynamic team environment where your contributions are valued.
  • Ongoing Development: Ongoing training and professional development to help you reach your full potential.