Travel Document Specialist

2 weeks ago


Brisbane, Queensland, Australia Oceania Ground Force Full time

About the Role

As a Check-In Crew member, you will be at the forefront of providing exceptional customer experiences to airline travellers. Your responsibilities will include greeting customers warmly at check-in, processing and verifying travel documents, assigning seats, preparing and issuing boarding passes, managing baggage, assisting with gate boarding, and handling passenger marshalling and disruption management.

Your Key Responsibilities

  • Greet customers warmly at check-in.
  • Process and verify travel documents.
  • Assign seats and issue boarding passes and baggage reclaim vouchers.
  • Assist with gate boarding procedures.
  • Marshal passengers and manage disruptions as needed.

Our Benefits

  • Career Growth Opportunities: We offer comprehensive paid training and enrolment in a Cert III course to support your career growth.
  • Fatigue Management Strategies: Our rosters are published two weeks in advance, offering flexibility for work/life balance.
  • Employee Assistance Program: We provide a supportive Employee Assistance Program to ensure our employees' well-being.


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