Communications Specialist

3 weeks ago

Melbourne, Victoria, Australia Australian Financial Complaints Authority Full time

Job Title: Communications Specialist

Job Summary:

We are seeking a skilled Communications Specialist to join our team at the Australian Financial Complaints Authority (AFCA). As a Communications Specialist, you will play a critical role in supporting all communications-related activities across multiple stakeholders.

Key Responsibilities:

  • Manage and contribute to the production of creative and engaging communication items across various channels.
  • Produce material to inform AFCA employees about AFCA initiatives and empower them to respond to questions from external stakeholders.
  • Collaborate closely with senior management to develop communications that achieve the aims of the corporate plan and other strategic initiatives of the organisation.
  • Provide ongoing advice on communications and stakeholder engagement best practice to enhance AFCA's current communications and develop new projects and channels.
  • Manage the delivery of communications by coordinating production on time and on budget and seeking input from subject matter experts and stakeholders.
  • Ensure all AFCA's communications are consistent with communications aims and key messages, as well as AFCA's brand and values.
  • Track effectiveness of communications strategies and deliverables, regularly report on progress, and make recommendations for improvement and enhancement.

Requirements:

  • Relevant tertiary qualifications or experience in communications, public relations, or a related relevant field.
  • Financial services experience is essential.
  • Extensive knowledge and understanding of modern communications strategy, best practice and channels.
  • Excellent communications skills, including the ability to write, edit and produce highly professional communications solutions across a range of modern media and channels.
  • High level of interpersonal skills and the ability to build relationships with stakeholders at all levels.
  • A team player, with emotional intelligence and sound judgement whilst collaborating and cooperating on decisions and initiatives.
  • Demonstrated ability to productively engage with stakeholders.
  • Highly developed service culture, ability to advise and guide others towards mutually beneficial approaches.

About AFCA:

At AFCA, we are committed to providing fair, independent and effective solutions for financial disputes. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication.

How to Apply:

If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply. We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that's fair, inclusive and accessible.

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