Senior Retail Operations Manager

6 days ago

Mona Vale, New South Wales, Australia beBeeLeadership Full time $80,000 - $150,000

We are a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our company brings together expertise in advanced lens technologies and craftsmanship of iconic eyewear.

Our exclusive eyewear brands include Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL. Our cutting-edge lenses Varilux and Transitions lead the industry in innovation.

In Australia and New Zealand, we operate iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank.

About Us
  • We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
  • We work hard to create a safe and inclusive environment for all.
  • We're committed to creating better experiences - for our customers and for each other.
Job Description

The Store Manager will be responsible for leading our team and creating an exceptional customer experience. No prior optical experience is required, as we provide world-class training.

You will have the opportunity to guide customers through the exciting process of styling and personalising high-fashion frames, working with luxury brands such as CHANEL, Ray-Ban, PRADA, Gucci, Tiffany & Co, and more.

Key Responsibilities:
  • Support and motivate your team to meet store targets.
  • Cultivate a culture of continuous improvement through coaching and training.
  • Manage retail operations, including stock control, staff scheduling, and tracking sales team performance.
  • Deliver memorable customer service and exceptional product knowledge.
  • Create an engaging and positive working environment.
  • Recruit, lead, and inspire your team to succeed.
About You
  • You're a sales leader with a proven track record of strong achievements within a KPI structure.
  • Proven problem-solving ability and excellent relationship-building skills.
  • Exceptional time management and organisational skills
  • Previous leadership experience, ideally in retail

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