Service Delivery Excellence Manager

1 week ago


Melbourne, Victoria, Australia Noah's Ark Full time
About Noah's Ark

Noah's Ark is a renowned leader in promoting the inclusion of children with disabilities and developmental delays. With over 50 years of experience, we have developed extensive expertise and knowledge in practices that support meaningful inclusion.

Job Description

We are seeking an exceptional Service Delivery Excellence Manager to oversee the delivery of our existing inclusion programs and drive further growth in this area of service delivery. This role will collaborate with our Services team and other departments to align efforts with our strategic priorities and vision.

The successful candidate will possess extensive experience and judgement to plan and accomplish outcomes, perform a variety of tasks, lead and direct the work of others. A wide degree of creativity and latitude is expected, along with the ability to manage competing priorities and demands while maintaining a focus on our strategic priorities.

Key Responsibilities
  • Strategic Leadership: Provide strategic input into inclusion programs and explore innovative approaches to expand our inclusion service portfolio.
  • Program Coordination: Lead the coordination of projects and bids to grow inclusion services across the organisation.
  • Culture Development: Align all aspects of service delivery with our purpose, values, and compliance requirements, fostering a positive and values-driven culture.
  • Team Management: Support and train direct reports, ensuring they succeed in their day-to-day management roles.
About the Role

This is a 0.6 FTE or above position, negotiable with the successful applicant. The role can be based at any Noah's Ark site in Victoria, NSW, or the ACT, with travel required to engage with relevant teams based on operational needs.



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