Digital Experience Strategist
2 weeks ago
The Knowledge Management Officer (KMO) is a key member of the Service Delivery Division's web team, responsible for delivering web-related projects and providing expert advice to internal stakeholders. The KMO assists in creating web audience experiences, harnessing information to improve the user journey and experience of audiences in a large web environment.
Responsibilities
The KMO contributes to the continuous improvement of the Defence web environment through exceptional customer service, project delivery, content production, and training supply. They will support the creation and compliance review of content on Defence websites, prioritizing work aligned with broader organisational objectives and meeting tight deadlines when needed.
About Our Team
The Directorate of Communications, Change and Corporate Graphics (DCCCG) is part of the Service Delivery Division (SDD) in the Security and Estate Group. DCCCG ensures consistent communications across SDD, manages organisational change elements relating to digital service delivery, and delivers corporate services including document publishing, graphics, and template management.
Our Ideal Candidate
The successful applicant will have excellent attention to detail, well-developed computer skills, and a strong client service orientation. They will be adaptable, motivated, committed to web standards, and able to produce high-quality web content. The KMO will contribute to data analysis, testing information architecture, writing and reviewing draft content, and working with stakeholders to improve solutions.
What We Offer
The role offers a unique opportunity to hone and broaden Knowledge Management skills in a fast-paced business environment. The KMO will positively impact the Defence web environment, contributing to web enhancement project delivery and assisting with operational tasks and triage web support requests. Sound knowledge of and demonstrated ability in using various software tools such as Drupal, Adobe Dreamweaver, and SharePoint would be an advantage.
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