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Telecaller/Customer Service Specialist

1 week ago

Shire of East Gippsland, Australia Jithvar Consultancy Services Full time

**Job Description:**

We are seeking a skilled Telecaller/Customer Service Specialist to join our team in Lucknow. As a Telecaller/Customer Service Specialist, you will be responsible for handling customer inquiries, providing exceptional customer service, and driving sales growth through outbound calls.

About the Role:

  • Handle customer inquiries and provide solutions to customer complaints or objections
  • Conduct product demonstrations to showcase the features and benefits of our offerings
  • Deliver exceptional customer service to ensure customer satisfaction
  • Maintain a database of customer information and sales activities
  • Follow up with customers to ensure their satisfaction with our products or services
  • Work closely with the sales team to identify opportunities to upsell or cross-sell products or services

Requirements:

  1. Proven experience in customer service or sales
  2. Excellent communication and interpersonal skills
  3. Strong problem-solving and negotiation skills
  4. Ability to work in a fast-paced environment and meet customer satisfaction targets
  5. Strong organizational and time management skills
  6. Ability to work well in a team environment
  7. Proficient in using computer software such as MS Office, CRM software, etc.
  8. High school diploma or equivalent; Bachelor's degree in business administration or a related field is a plus.