Highly Skilled Technical Solutions Expert

3 weeks ago


Brisbane, Queensland, Australia Workday Australia Pty Ltd Full time
About the Role

The Technical Support Analyst is a vital position responsible for managing a complex ticket queue related to the Adaptive Planning Integration product. The ideal candidate will provide timely updates to customers and possess experience troubleshooting enterprise-level software applications.

Key Responsibilities
  • Managing a diverse range of technical cases with varying levels of complexity
  • Providing exceptional customer support and communication skills
  • Troubleshooting enterprise software issues
Requirements
  • A minimum of 3 years' experience in a customer-facing Support Analyst role
  • Possess the ability to read, write, and speak Japanese
  • Experience with troubleshooting enterprise software
  • Attention to detail and a deep understanding of support best practices
  • Proven ability to balance multiple priorities and communicate across organizational boundaries
  • Excellent analytical and problem-solving skills
  • Exceptional written and verbal communication skills
  • Ability to assess business impact and prioritize work accordingly
  • Demonstrate initiative, flexibility, and follow through on responsibilities
Favorable Qualifications
  • Previous experience or knowledge of finance and/or financial planning software applications or integrations
  • Bachelor's/Master's degree in Business, Management Information Systems, Computer Science, or a related field
  • Working knowledge of SQL and DBMS
  • Technical skills in Web Services/API, ETL, Pentaho, Integration Implementation or Support, ELK/log aggregation tools
About You

We are seeking a highly skilled and motivated individual who can thrive in our fast-paced environment. As a Technical Support Analyst, you will have the opportunity to make a real impact on our customers' experiences.

This role offers a competitive salary of AU$80,000 - AU$110,000 per annum, commensurate with experience. We also offer a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off.



  • Brisbane, Queensland, Australia Dynatrace Full time

    About the RoleWe are seeking a highly skilled Technical Solutions Expert to join our team in Australia. As a key member of our Professional Services team, you will be responsible for delivering high-quality technical solutions to our customers.The ideal candidate will have a strong background in application performance management and experience working with...


  • Brisbane, Queensland, Australia NTI Full time

    We are seeking highly skilled Graduate Business Analysts who are eager to develop a career within an industry leading Australian Employer of Choice.Our Graduate Program provides an environment where you can practically apply your university learnings in real-time, which will help you grow a well-rounded commercial skillset. You will work with industry...


  • Brisbane, Queensland, Australia Scientific People Full time

    Job Title: Highly Skilled Geotechnical ExpertWe are seeking a highly skilled and experienced geotechnical engineer to join our team at Scientific People. As a key member, you will be responsible for conducting geotechnical investigations, analyzing data, and providing expert recommendations to support our clients' projects.About the RoleThis is a fantastic...


  • Brisbane, Queensland, Australia Ashurst Full time

    **Job Title: Technical CRM Solutions Expert**About the Role:We are seeking a skilled Technical CRM Solutions Expert to provide comprehensive support for LexisNexis Interaction CRM and its integrations. The successful candidate will have extensive experience with configuration, troubleshooting, and administration of Interaction CRM.The role focuses on current...


  • Brisbane, Queensland, Australia Zone IT Solutions Full time

    We are seeking a highly skilled Digital Solutions Expert to bridge the gap between technology and business needs. In this hybrid role, you will support data-driven decision-making and system improvements, leveraging your expertise in data systems, database management, and data analysis techniques.Key Responsibilities:Gather requirements and document...


  • Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Welcome to Flight Centre Travel Group, a leading global travel retailer. We are currently seeking a highly skilled Technical Business Solutions Expert to join our team.As a Technical Business Solutions Expert, you will be responsible for facilitating business requirements gathering and user story mapping, analyzing business requirements and management...


  • Brisbane, Queensland, Australia Troocoo Full time

    Overview of the CompanyTroocoo is a dynamic and innovative company that specializes in delivering exceptional solutions to clients across various industries.We are passionate about empowering our clients to achieve their goals by providing them with cutting-edge technology and expert support.


  • Brisbane, Queensland, Australia Tait - Asia Pacific Full time

    At Tait Asia Pacific, we are seeking an experienced Senior Customer Support Engineer to join our Brisbane office.This permanent position involves providing high-quality technical support to customers, driving customer satisfaction, and contributing to the strategic goals of the organization through expert technical knowledge and exceptional customer...


  • Brisbane, Queensland, Australia Robert Walters Australia Full time

    A Key Role in Digital InnovationRobert Walters Australia is seeking a highly skilled and experienced Solutions Architect to join their team. This key role will play a pivotal part in the delivery of major IT projects and initiatives that will benefit Queenslanders.Key Responsibilities:Design comprehensive solutions that align with Enterprise Architecture...


  • Brisbane, Queensland, Australia Bridgestone Mining Solutions Full time

    About the RoleWe are seeking a highly skilled Global Mining Solutions Expert to join our team at Bridgestone Mining Solutions Australia (BMSA) in Brisbane.The ideal candidate will have extensive experience in OTR tyres and be able to deliver exceptional account management expertise to one of our global key customers in mining.


  • Brisbane, Queensland, Australia iGreenData Full time

    About the BusinessiGreenData is a cutting-edge technology company that empowers organizations to leverage the full potential of cloud computing, data, and digital solutions. We deliver innovative technology services to our customers, enabling them to benefit from industry-leading digital and cloud capabilities.Job SummaryWe are seeking an experienced...


  • Brisbane, Queensland, Australia Minor Hotels Full time

    We are seeking a highly skilled Senior Legal Counsel to join our dynamic in-house legal team at Minor Hotels. This senior role provides expert legal guidance in a fast-paced, national environment.This opportunity is ideal for a legal professional with property or hospitality experience looking to advance their career with a global hotel group.The successful...


  • Brisbane, Queensland, Australia Arcadis Full time

    Arcadis is a global leader in delivering sustainable solutions for natural and built assets.With over 36,000 professionals in more than 70 countries, we are dedicated to improving quality of life through our work. Our team is passionate about making a positive impact on the world around us.Role Overview:We are seeking an experienced Senior Power Systems...


  • Brisbane, Queensland, Australia Transurban Full time

    About the RoleTransurban is seeking an accomplished software developer to join our team. With a strong background in Java development, you will be responsible for enhancing existing applications and contributing to the company's technology stack.Responsibilities• Analyze and enhance Java applications to improve performance and reduce operational costs•...


  • Brisbane, Queensland, Australia Queensland Rail Full time

    Queensland Rail is seeking a seasoned signalling expert to play a pivotal role in shaping the future of South-East Queensland's public transport and rail network.With over 150 years of history, our company has established itself as a leader in the industry. Our employees enjoy a competitive salary package, starting from $132,900 annually, plus a 12.75%...


  • Brisbane, Queensland, Australia Hudson Full time

    Role OverviewHudson is seeking a skilled Technical Solutions Specialist to join our team. This is a long-term program through 2027 with an initial contract until April 2025.About the RoleWe are looking for a Solution Architect with experience in healthcare infrastructure within construction projects. You will design fit-for-purpose solutions that fully...


  • Brisbane, Queensland, Australia S8 Expert Recruitment Solutions Full time

    OverviewS8 Expert Recruitment Solutions is a leading provider of recruitment solutions, and we are currently seeking a highly skilled Customer Support Specialist to join our team.


  • Brisbane, Queensland, Australia REDD Digital Services Pty Ltd Full time

    About Us :We're a forward-thinking technology consultancy that empowers businesses to stay agile and modern.About You :Relevant diploma or equivalent is desired for this role.Vendor certifications are also highly regarded in our industry.Prior experience in an IT service management practice or similar is highly valued.Liaising with third-party service...


  • Brisbane, Queensland, Australia Lycopodium Full time

    Lycopodium is a leading professional engineering and project delivery services company with offices in Australia, Africa, Canada, Peru, and the Philippines. We are proud to deliver high-quality projects globally across various sectors.To support our growth and the delivery of a significant base metals project, we're recruiting for experienced Senior and...


  • Brisbane, Queensland, Australia LINFOX ARMAGUARD PTY LTD Full time

    About the RoleLinfox Armaguard Group, a leading secure currency supply chain and technology solutions enterprise, is seeking a skilled Technical Support Specialist to join our team.Job OverviewAs a Technical Support Specialist, you will be responsible for designing, implementing, and maintaining technology solutions that meet the needs of ITS projects and...