Highly Skilled Technical Solutions Expert
3 weeks ago
The Technical Support Analyst is a vital position responsible for managing a complex ticket queue related to the Adaptive Planning Integration product. The ideal candidate will provide timely updates to customers and possess experience troubleshooting enterprise-level software applications.
Key Responsibilities- Managing a diverse range of technical cases with varying levels of complexity
- Providing exceptional customer support and communication skills
- Troubleshooting enterprise software issues
- A minimum of 3 years' experience in a customer-facing Support Analyst role
- Possess the ability to read, write, and speak Japanese
- Experience with troubleshooting enterprise software
- Attention to detail and a deep understanding of support best practices
- Proven ability to balance multiple priorities and communicate across organizational boundaries
- Excellent analytical and problem-solving skills
- Exceptional written and verbal communication skills
- Ability to assess business impact and prioritize work accordingly
- Demonstrate initiative, flexibility, and follow through on responsibilities
- Previous experience or knowledge of finance and/or financial planning software applications or integrations
- Bachelor's/Master's degree in Business, Management Information Systems, Computer Science, or a related field
- Working knowledge of SQL and DBMS
- Technical skills in Web Services/API, ETL, Pentaho, Integration Implementation or Support, ELK/log aggregation tools
We are seeking a highly skilled and motivated individual who can thrive in our fast-paced environment. As a Technical Support Analyst, you will have the opportunity to make a real impact on our customers' experiences.
This role offers a competitive salary of AU$80,000 - AU$110,000 per annum, commensurate with experience. We also offer a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off.
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