Effective Communication Professional

5 days ago

Sydney, New South Wales, Australia beBeeCommunication Full time
Unified Communications Specialist Job Description

Our team is seeking a skilled Unified Communications Specialist to join our high-performing team at our Sydney head office. In this role, you will serve as a key Subject Matter Expert in the UC technology stack, working on multiple projects & key BAU support activities. You will draw on your exceptional customer service & troubleshooting skills to support with business in Level 2 / 3 support issues within the UC domain.

Key Responsibilities:
  • Acts as trusted advisor for Unified Communications technologies
  • Build, configure, maintenance & troubleshooting of the banks Unified Communication & Collaboration Services including:
    • MS Teams Voice systems
    • Genesys Contact Centre
    • Video Conference & Audio-Visual systems (Polycom & Microsoft Teams)
    • Teleconference & audio conference systems
    • Trading Systems (Unigy & Verint)
    • Session Border Controllers (Voice Security Gateways)
    • PABX Voice systems
    • Physical handset & Softphones
    • Branch communication & telephony network infrastructure
    • ASC recording system
  • Lead & participate in projects Including the research & testing provisioning of new technology where required
  • Collaborate in sprints & daily stand-ups, tackle blockers & deliver project tasks
  • Liaise with external vendors as required
  • Provide regular review, analysis & reporting of system availability
  • Create & maintain technical documentation for new installations & systems changes
Requirements:
  • Minimum of 7 years' experience in a Voice / Unified Communications / System Administration role
  • Experience supporting MS Teams Voice & PABX systems
  • Experience in the administration & configuration of Contact Centre systems with Genesys Contact Centre knowledge preferred
  • Experience with telephony infrastructure including AudioCodes SBCs
  • Experience supporting voice recording platforms
  • Advanced troubleshooting skills & experience
  • Experience supporting trade floor environments
  • Sound technical documentation skills
  • An understanding of ITIL frameworks & principles & change processes
  • An understanding of Project Management methodologies such as Prince 2 or Agile/Scrum
  • Excellent communication skills with a strong customer focus
  • Willing & able to be on call when required

What We Offer:
  • A hybrid way of working that balances office and home time
  • Wellbeing leave for greater work/life balance
  • Education Assistance Program to support professional development
  • Parental Leave for up to 14 weeks paid leave
  • Bonus and Additional Leave options
  • Extra Insurance coverage for financial wellbeing
  • Rabo Workplace Giving program to contribute to the community

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