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Principal Wellbeing Consultant

3 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000
Transforming School Wellbeing

Help schools create a positive impact on student wellbeing. We're looking for an experienced professional to lead scaled CS programs and drive customer success at scale.

This role is about breadth over depth: ensuring schools are supported and successful by building digital CS programs, automation, and one-to-many engagement.

About the Role

Your mission: make sure hundreds of schools in your portfolio are engaged, supported, and renewing successfully – while building the systems and resources that make it possible to manage scale.

You'll still step in directly at critical moments (onboarding, renewals, escalations), but most of your impact comes from understanding customer needs deeply and leveraging programs and playbooks that serve many schools at once.

Key Responsibilities
  • Design and lead scaled CS programs: onboarding journeys, renewal playbooks, automated campaigns.
  • Deliver one-to-many engagements: webinars, office hours, group training.
  • Use platform and data to prioritise at-risk or high-potential schools, focusing direct time where it matters most.
  • Manage renewals and expansion through repeatable, standardised processes.
  • Create resources (guides, videos, templates) to enable schools to self-serve and stay engaged without constant 1:1 support.
  • Identify patterns and trends across the portfolio, and feed insights back to the rest of the Customer Success and Product teams to drive improvements for all schools.
Requirements
  • Care deeply about young people's wellbeing and its impact on education and future.
  • Operational thinker with experience designing systems, processes, and playbooks that make Customer Success more efficient.
  • Skilled at one-to-many communication: running webinars, producing guides, and creating scalable content.
  • Highly data-driven, comfortable using metrics to prioritise, segment, and decide where to focus energy in a large portfolio.
  • Proactive and resourceful, someone who will build systems rather than wait for them.
  • Organised and execution-focused, balancing breadth of coverage with need to step in for critical moments.
  • Bonus: Experience with CS Ops or technical skills (Hubspot workflows, CS platforms, or automation tools).
Why Work Here?
  • Mission-driven work on a globally meaningful problem.
  • Small, exceptional team prioritising simplicity, speed, and delivering outcomes we're proud of.
  • Transparency builds trust and great culture.
  • Independent and profitable, answering only to ourselves and customers.
  • We believe doing great work and holding standards is easier when you don't take things too seriously.
  • Remote-friendly with regular team meetups.