Store Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeManagement Full time $76,515 - $78,800
Job Title: Store Manager - Hawthorne Garage

This is a pivotal leadership role designed for an experienced and dynamic manager who thrives in a technical, trade-focused environment.

  • Oversee the entire customer journey from initial inquiry to post-sales support.
  • Lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele.
Key Responsibilities:
  • Team Leadership & Development:
    • Lead, mentor, and motivate a team of customer service specialists.
    • Manage the full employee lifecycle including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Customer Service Strategy & Process Improvement:
    • Develop, implement, and regularly review customer service policies, programs, and procedures.
    • Analyse key performance metrics to drive operational efficiency within the customer service centre.
  • Technical Customer Relations & After-Sales Support:
    • Plan and implement robust after-sales service initiatives.
    • Act as a key point of contact for escalated customer issues.
Required Skills and Qualifications:

A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.

Proven Bachelor Degree or Equivalent.

Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.

Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.

A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.

Solid administrative skills and proficiency with CRM systems and standard office software.

Benefits:

A full-time, long-term role based in Southport with Monday to Thursday hours.

Four weeks of annual leave, including Christmas/New Year shutdown.

Structured onboarding and professional development opportunities.

A down-to-earth, high-performing team that actually cares.

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