Senior Field Technician Wider Brisbane or Gold Coast

1 month ago

Mudgeeraba, Queensland, Australia NBN Co Full time
About the Role

We are seeking a highly skilled and motivated Senior Field Technician to join our team in the Wider Brisbane or Gold Coast area. As a Senior Field Technician, you will be responsible for delivering end-to-end service to homes and businesses across the nation, ensuring timely, high-quality, and brilliant customer service.

Key Responsibilities
  • Utilize your technical skills to make a meaningful and lasting impact on our customers' lives.
  • Work collaboratively with a supportive and inclusive team to deliver exceptional service.
  • Develop and maintain a deep understanding of our customers' needs and preferences.
  • Provide exceptional customer service, resolving issues and concerns in a timely and professional manner.
  • Stay up-to-date with industry developments and best practices to ensure continuous improvement.
Requirements
  • Current Driver's License
  • Strong communication skills, both written and verbal
  • Approachable and caring attitude to customer service
  • Passion for problem-solving
  • An appetite for challenge
  • Comfortability working to tight deadlines
  • Confidence to act with autonomy, integrity, and pace under pressure
  • Availability to work required hours within the 7am - 7pm timeslot and travel to areas of work away from your nominal place of residence where required
What We Offer
  • 18 weeks of paid parental leave
  • Discounted gym memberships + other corporate benefits
  • Vehicle, laptop, tools, uniform and phone (or device allowance) provided
  • Options for salary sacrificing
  • An inclusive work culture that prioritizes balance and wellbeing
  • A company that offers ongoing training and support with a focus on your career growth and professional development

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