Freight Forwarder Operations Specialist
3 weeks ago
About the Role:
DSV Air & Sea is seeking a skilled Freight Forwarder, Operations to join our team in Perth. As a key member of our operations team, you will be responsible for liaising with customers and suppliers, directing documentation, and ensuring all tasks are completed in accordance with company and regulatory requirements.
Your Key Responsibilities:
- Work collaboratively with the operations team to ensure quality and accuracy of work delivered.
- Carry out operations workflow processes, including planning and prioritizing tasks according to specific requirements and deadlines.
- Establish and maintain strong relationships with DSV customers, suppliers, and service providers locally and overseas.
- Communicate effectively with customers, suppliers, and team members to obtain information or communicate issues.
- Implement process improvements and support the Senior Team Lead & Operations Manager with day-to-day activities and other reasonable tasks and projects as required.
- Plan and prioritize shipments from the Workbench to achieve milestone requirements, designated KPIs, and deadlines.
- Problem-solve operations issues with various stakeholders, including airlines, shipping lines, transport providers, co-loaders, and customers.
About You:
- Must have industry experience in Freight Forwarding (air and/or sea).
- Good communication and customer service skills are required.
- Experience using CargoWise One is preferred.
Why DSV?
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