Student Service Advisor

4 weeks ago

Sydney, New South Wales, Australia University of South Australia Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Student and Academic Services team as a Student Service Adviser. As a key member of our team, you will provide exceptional customer service and support to students, ensuring their academic journey is successful and enjoyable.

Key Responsibilities
  • Provide advice, assistance, and information to students via phone, email, and chat
  • Act as the first point of contact for students, responding to various queries and issues related to student services
  • Deliver quality customer service and process variations to students' records concerning their academic progress
  • Work collaboratively with academic units and other central units to develop and maintain student-facing services, policy, information systems, and procedural frameworks
About the Student and Academic Services Unit

The Student and Academic Services (SAS) Unit provides senior leadership, guidance, and services to enable the University to maximize the success and experience of all UniSA students. We act as a key partner and facilitator with academic units, working collaboratively with other central units to develop and maintain student-facing services, policy, information systems, and procedural frameworks.

About UniSA

The University of South Australia is Australia's University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research, and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous, and we create new knowledge that is central to global economic and social prosperity.

Essential Skills and Experience
  • Previous experience within a customer-focused role
  • A can-do, solutions-focused approach to supporting students and staff
  • Excellent interpersonal and communication skills
  • The ability to apply policies and procedures in response to queries
  • A commitment to teamwork and personal and professional development
  • Experience with Microsoft Office and administration and information systems (experience with PeopleSoft, CRM, POS, or similar is desirable)
Benefits
  • Access to great personal development opportunities
  • Generous superannuation contributions of 17%
  • A range of salary packaging options, including vehicle leasing, laptops, and car parking fees
  • Various on-site services available at our campuses, which may include on-site gym membership
  • A variety of leave arrangements
Culture

We value workplace diversity and are committed to providing a supportive, inclusive, and respectful work environment for all people. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, members of the LGBTIQ+ community, people of culturally diverse backgrounds, and people with disability.

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