Luxury Guest Experience Specialist
3 days ago
We are seeking a dedicated and passionate individual to join our team as a Guest Service Ambassador. This is an exciting opportunity for someone who is eager to deliver exceptional guest experiences and provide personalized service.
In this role, you will be responsible for:
- Delivering outstanding guest experiences through proactive and reactive initiatives, including reservations, arrivals, departures, and throughout their stay.
- Representing the hotel in a positive and professional manner, promoting our boutique brand and exceeding customer expectations.
- Coordinating with other departments to ensure seamless operations and efficient communication.
- Providing exceptional customer service by being approachable, empathetic, and knowledgeable about our hotel services and amenities.
- Maintaining accurate records and reporting any issues or concerns to management.
To succeed in this role, you will need:
- A passion for delivering exceptional guest service and a commitment to excellence.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
- The ability to work under pressure in a fast-paced environment and maintain a positive attitude in challenging situations.
- Flexibility to work a variety of shifts, including mornings, evenings, weekends, and public holidays.
The Constance Hotel is located in the heart of Fortitude Valley, offering a unique blend of sleek city location and edgy design. Our 65 boutique rooms feature flexible meeting spaces, a gym, and a rooftop bar, making us the perfect choice for business travelers and leisure seekers alike.
Lancemore Hotels has been a pioneer in boutique hotels and conference facilities since 1986, known for curated places, understated luxury, and a welcoming signature touch. We focus on continuous growth and improvement, empowering employees to drive results and develop their talents.
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