Senior Sales Associate

3 days ago

Bondi Junction, New South Wales, Australia Pottery Barn Full time

As a Senior Sales Associate (Visual Merchandising), you will be responsible for delivering a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment.

Key Responsibilities:

  • Create engaging experiences for customers by sharing expertise on enhancing their home.
  • Drive sales through strategic merchandising and leading weekly promotional and visual changes.
  • Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards.
  • Provide operational support to the store management team by performing opening and closing routines, register functions and back-office procedures.
  • Meet personal targets and supervise and coach the team to deliver world-class service and achieve team goals.
  • Utilise training resources to educate the team on our product range and develop their sales skills.
  • Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

Requirements:

  • Retail sales experience, ideally in visual merchandising, specialty retail and / or homewares.
  • Customer service experience.
  • Experience in managing others or are looking to step into a leadership role.
  • Passionate about homewares and design.
  • Love to sell and are driven to meet and exceed targets.
  • Succeed in a team environment but can work independently and manage your own time.
  • Thrive in an entrepreneurial environment and constantly look for ways to upsell and cross-sell.
  • Enjoy engaging with customers, discovering their story, style and lifestyle to connect them to the right products.
  • Have the ability to convert customers and capture emails through engaging store and community events.
  • Are most successful when provided with clearly defined sales goals and metrics.
  • Have effective communication, organisation and leadership skills.
  • Are able to coach team members to succeed in meeting targets.

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