Exceptional Patient Care Professional

2 weeks ago

Modbury, South Australia beBeeMedicalReceptionist Full time $55,000 - $75,000

Exceptional patient care is at the forefront of this MEDICAL RECEPTIONIST role.

About the Opportunity

This full-time position offers a dynamic and supportive work environment, where you will play a key role in providing top-tier patient care. Your exceptional customer service skills, combined with your ability to multitask and work under pressure, make you an ideal candidate for this challenging yet rewarding role.

Key Responsibilities:
  • Patient Registration and Scheduling: Manage complex patient bookings via inbound and outbound calls, ensuring seamless communication between patients, medical professionals, and stakeholders.
  • Front-Line Service Delivery: Deliver exceptional patient care, including registration, scheduling, and addressing queries, always maintaining a positive attitude and team spirit.
  • Inquiry Management: Handle inquiries from key stakeholders, including referrers, communicating effectively and efficiently.
  • Administrative Support: Finalise billing and other essential support tasks, demonstrating attention to detail and strong organisational skills.
  • Flexibility: Be flexible to work across both call centre and reception shifts, adapting to changing circumstances as needed.
About You:
  • Personal Qualities: Eager to learn, adapt, and grow in a fast-paced environment, with a patient-first attitude and a willingness to take on new challenges.
  • Communication Skills: Strong communication, attention to detail, and multitasking are second nature, enabling effective collaboration with colleagues and medical professionals.
  • Customer Service Experience: Proven experience in customer-facing roles, demonstrating excellent customer service skills and a commitment to delivering outstanding results.
  • Teamwork and Adaptability: A positive attitude, team spirit, and flexibility are essential in our collaborative environment, where we strive to provide exceptional patient care.
Benefits:
  • Career Development: Opportunities for growth and development, with a focus on enhancing your skills and knowledge in a supportive and dynamic work environment.
  • Wellness Programs: Access to well-being programs and expert counselling support, promoting your physical and mental health and wellbeing.
  • Recognition Program: A recognition program to celebrate your service and commitment, acknowledging your hard work and dedication.
  • Uniform Allowance: Uniform allowance and outstanding tea room supplies, creating a comfortable and professional working environment.
  • Social Events: Social events and an unforgettable Christmas party, fostering a sense of community and camaraderie among colleagues.

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