
Career Opportunity: Service Improvement Specialist
1 week ago
This role is responsible for monitoring the performance of external service providers, including management of service agreements and the collection and analysis of performance data.
The position has responsibility for supporting the implementation of place-based approaches and funded initiatives in the Wimmera South West Area, West Division.
Accountabilities:- Assist in the management of service agreements and targets for funded activities, complete funding variations and update service agreements on the department's service management system.
- Communicate service agreement requirements with community service organisations to ensure compliance through application of the Agency Monitoring Framework.
- Utilise effective consultation mechanisms to identify, monitor and mitigate potential risks with funded agencies to identify and implement service improvement initiatives.
- Effective communication skills with the ability to communicate complex information to stakeholders.
- Ability to work collaboratively with team members and other stakeholders to achieve outcomes.
- Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
- Opportunity to work in a dynamic and supportive team environment.
- Development opportunities to enhance your skills and knowledge.
- Competitive remuneration package.
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
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