Luxury Hotel Operations Manager

3 hours ago


Perth, Western Australia Silk Hospitality Full time
About the Role

We are seeking a highly skilled Luxury Hotel Operations Manager to join our team at Silk Hospitality. As a key member of our management team, you will play a crucial role in driving the success of our luxury hotel services.

This is a great opportunity to take your career to the next level and work with a distinguished brand like Silk Hospitality. Our company is a proudly Australian owned and operated hotel services company, headquartered in Perth, WA.

Key Responsibilities
  • Achieving and exceeding guest service standards by working closely with our Executive Housekeeper to drive productivity and maintain high-quality hotel standards.
  • Daily checking of guest rooms and designated staff areas to ensure they meet our exceptional standards.
  • Assisting with cleaning of guest rooms, public areas, and accommodation suites to deliver an outstanding customer experience.
  • Training and development of employees to enhance their skills and knowledge.
  • Assisting in maintaining budget and labour costs while delivering exceptional results.
Requirements
  • Proven skills and experience in a similar position within the hospitality industry.
  • Management, organisational, and general business skills to lead and develop our housekeeping team.
  • Excellent communication skills, a great attitude, and attention to detail to work effectively with colleagues and clients.
  • A great team player with the ability to work with a variety of people across various levels within the business.
  • Proficient with Opera property management system.
What We Offer
  • The flexibility to work on weekends and public holidays, ensuring we deliver exceptional service 24/7.
  • Part-time work with short shifts four to five days a week, offering a great work-life balance.
  • Ongoing training and support to help you grow and develop in your role.
  • Access to continuing professional development and career opportunities within our organisation.
  • Discounted offers on select wellbeing and health services, phone plans, homeware and hardware, clothing, health, beauty, and fitness services.


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