Air Conditioning Product Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeHvac Full time $95,000 - $110,000
Job Overview

This role involves providing expert technical support and guidance to local installers and service technicians for commercial air conditioning products. You will be the primary point of contact for technical queries and will work closely with internal teams to resolve product issues.

While some site visits may be required, the core responsibility is to provide remote technical support and training to our service partners and internal staff.

The ideal candidate will have a strong background in the HVAC industry, with knowledge of VRF/VRV systems and commercial AC installation. They should also possess excellent analytical and troubleshooting skills, with a logical and proactive approach.

Key Responsibilities
  • Technical Support & Troubleshooting:
    • Respond to technical enquiries from installers, service partners, and internal aftersales teams via phone or email.
    • Diagnose and resolve product issues occurring in the field; document and report cases.
    • Assist with escalating complex issues to the Aftersales Manager or factory engineering team when needed.
  • Training & Technical Guidance:
    • Deliver technical training to installers and service technicians on product installation, usage, and fault diagnosis.
    • Support internal customer service and aftersales staff with technical knowledge to help them address common customer concerns.
  • Documentation & Feedback:
    • Maintain accurate records of technical support cases and reports.
    • Regularly consolidate and report recurring field issues to the factory technical team to support product improvement initiatives.
What We Offer
  • A competitive salary package.
  • Comprehensive product and system training.
  • Opportunity to contribute to the local aftersales service of a globally renowned air conditioning brand.
  • Supportive team culture with room for personal and professional growth.

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