Customer Service Representative
6 days ago
Customer Service Representative
">- This is an exciting opportunity to make a meaningful impact in a fast-paced environment while developing your skills and expertise.
- You will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a professional and courteous manner.
Key Responsibilities:
">- Follow established work practices and promote a safe working environment.
- Negotiate payment arrangements with customers.
- Make adjustments to customer accounts.
- Arrange appointments for customer service work.
- Process journals relating to disconnect/reconnect fees and charges.
- Make outbound customer calls regarding appointment confirmation and debt.
Requirements:
">- Previous experience within the utility industry.
- 3+ years of contact centre experience.
- Excellent communication and problem-solving skills.
- Able to work effectively in a team environment.
- Adaptable and able to accommodate changes in the environment.
Benefits:
">- Competitive salary range: $55,000.00 - $60,000.00 per year.
- Opportunity to learn new skills and develop your career.
- Hybrid remote work arrangement in Fortitude Valley QLD 4006.
Location:
">- Fortitude Valley, QLD 4006.
-
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