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Customer Service Representative

2 weeks ago

Inverell Shire Council, Australia beBeeCustomer Full time

Customer Service Representative

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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and providing tailored solutions to meet the needs of our customers.

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In this role, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be empowered to make a positive difference for our customers and communities, and will be given the opportunity to learn, grow and achieve.

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Key Responsibilities:

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  • Provide exceptional customer service and support to customers across various channels, including phone, email and face-to-face interactions\
  • Identify and resolve customer complaints and issues in a timely and professional manner\
  • Develop and maintain strong relationships with customers to understand their needs and preferences\
  • Work collaboratively with other teams to provide seamless customer experiences\
  • Stay up-to-date with product knowledge and services to ensure customers receive accurate information\
  • Contribute to continuous improvement initiatives to enhance customer satisfaction and loyalty\
  • Meet performance targets and adhere to quality standards\
  • Participate in training and development programs to enhance skills and knowledge\
  • Other duties as assigned by management\
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Requirements:

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  • Excellent communication and interpersonal skills\
  • Strong problem-solving and analytical skills\
  • Ability to work in a fast-paced environment and prioritize tasks effectively\
  • Customer-focused attitude and willingness to go above and beyond to meet customer needs\
  • Basic computer skills and proficiency in Microsoft Office\
  • High school diploma or equivalent required; post-secondary education an asset\
  • Previous customer service experience an asset\
  • A valid driver's license may be required depending on the location\
  • Ability to work flexible hours, including evenings and weekends, as needed\
  • Availability to work overtime during peak periods\
  • Other requirements as specified by the manager\
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What We Offer:

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  • A competitive salary and benefits package\
  • Ongoing training and development opportunities\
  • A dynamic and supportive work environment\
  • The opportunity to work with a leading organization that values customer satisfaction and employee well-being\
  • A collaborative and inclusive workplace culture\
  • A fun and engaging work environment\
  • Opportunities for career advancement and growth\
  • A recognition and reward program for outstanding performance\
  • Other benefits as specified by the employer\
  • A comprehensive employee assistance program (EAP) for mental health and wellness\
  • A fitness center and gym membership\
  • An employee discount program\
  • A free meal program\
  • Other perks and benefits as specified by the employer\
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How to Apply:

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If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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Please submit your application, including your resume and cover letter, to [insert contact information].

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We thank all applicants for their interest; however, only those selected for an interview will be contacted.