Customer Care Specialist

6 days ago

Dandenong, Victoria, Australia Dulux Full time
About the Role

We are seeking a highly skilled Customer Care Consultant to provide expert advice on product specifications, warranties, and colours for Dulux/DGL Powder & Industrial Coatings on various projects.

Key Responsibilities
  • Address customer inquiries via inbound and outbound calls, emails, and LiveChat, providing expert advice on products, specifications, warranties, and colours.
  • Identify and qualify specification opportunities, generate spec requests, follow up on inquiries, and provide detailed information for the Specification Consultant.
  • Troubleshoot and resolve customer issues using available knowledge and resources.
  • Escalate complex cases to the appropriate teams as needed.
  • Ensure customer satisfaction through follow-ups, participate in training, and contribute to process improvements.
Benefits
  • Opportunities to work flexibly at all stages of your career.
  • Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support.
  • Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually.
  • Give back to the communities in which we live and work, with our "Community Action Day" and other programs.
  • Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth.
  • 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
  • Feel truly valued through our employee recognition programs.
  • Enjoy generous discounts on DuluxGroup products and through our corporate partnerships.
Requirements
  • Demonstrated ability to build strong relationships with both internal and external stakeholders.
  • Proven experience in customer service, ideally within a technical sales role and B2B environment.
  • Skilled in navigating various software platforms, including LiveChat or similar tools.
  • Excellent written and verbal communication abilities.
  • Strong multitasking skills, with the initiative to consistently exceed customer expectations.
About DuluxGroup

We are a global company with a 100+ year history, proud to represent market-leading, trusted brands and products. We foster a culture of inclusion, diversity, and flexibility, and we care about your wellbeing and safety.

We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation. If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

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