Retail Operations Strategist

2 weeks ago


Melbourne, Victoria, Australia The Reject Shop Full time

At The Reject Shop, we pride ourselves on our supportive team culture and understanding our customers' needs. Our goal is to deliver the best value and variety possible.

The Reject Shop is an ASX listed Australian Discount Variety retailer with over 390 stores nationally. We're seeking a skilled Retail Operations Strategist to join our Central Operations team.

This hybrid role requires you to work in the office Monday to Wednesday, supporting our Store Network. Your primary focus will be on delivering the Operations KPI scorecard, managing operational activities, and driving continuous improvement across the store operations team.

Your key responsibilities will include:

  • Trend Analysis: Provide timely and beneficial trending analysis that drives commercial outcomes relevant to the KPIs.
  • Operational Reporting: Build and update reporting suites to match operational requirements, supporting delivery of KPIs and process compliance.
  • Continuous Improvement: Analyze all store and central operations processes for potential improvements.
  • Operational Activity Management: Manage operational activity and ways of working as per the Store Activity Planner, collaborating with Store Support Centre functions.
  • Store Stock Process: Collaborate with Loss Prevention to manage the Stocktake process end-to-end.

To succeed in this role, you'll need experience in a retail environment (5+ years), analytical skills, proficiency in Microsoft Office, and strong relationship management skills. You should also be proactive in identifying development needs, have excellent customer service orientation, and a results-driven approach.

We offer a range of benefits, including opportunities for further learning and career growth, Thrive - Early access to your pay, a warm, friendly, and supportive work environment, and more.



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